Frequently asked questions
How do I know which platter size to choose?
Every platter states how many guests it serves and how many pieces it holds. A simple rule: if it is the only platter and the main food, take the size that matches your guest count. If you are ordering several platters or serving a hot dish too, drop one size. Unsure? Message us your guest count and we will size it in a couple of minutes.
How far ahead do I need to order?
At least two days, and three for large event packages. Platters are built by hand for a specific order: we buy the ingredients for your combination rather than pulling something ready out of a fridge. Orders for the nearest available date close at 20:00.
How long does a platter keep?
Meat-and-cheese, canapé and fruit platters keep 24 hours refrigerated. Blini with caviar keep 12 hours, because caviar loses its look quickly. Dessert platters keep up to 48 hours. The exact figure is on each platter page and on the packaging.
Do I need to do anything before serving?
Almost nothing. Take the platter out of the fridge 20 minutes before serving — cheese and cured meat open up at room temperature and taste mute when cold. The one exception is the mini burgers, which are worth three minutes in the oven.
Is the food kosher?
No. We work from a home kitchen without kashrut certification, and some platters contain pork and seafood. Contents and labels are on each platter page — if this matters to you, please check before ordering.
What about allergens?
Every platter page lists the full contents and allergens. We work in one kitchen across all products, so we cannot fully rule out traces of nuts, gluten or milk. For a serious allergy, message us before ordering.
Can I change what is on a platter?
Yes, within reason — remove pork, swap a cheese, build a vegetarian version. Message us on WhatsApp before placing the order: we will agree what can change and re-price it if the cost moves.
Can I cancel or move an order?
Yes, up to 48 hours before delivery — message us on WhatsApp. After that we have already bought the ingredients for your order, so cancellation is not possible. Moving the date usually works if a slot is free.
Can you deliver at an exact time?
We work in three-hour windows, but if the platter is needed for the start of an event, put the time in your order notes. In most cases we can work around it.
Do you handle large event orders?
Yes — that is the core of what we do. For 30 guests or more, message us on WhatsApp a week ahead and we will build a selection around the format of your event.